Responsible Gaming

Responsible gaming at Izzi Casino on izzibet-ca.com is based on the principle that gambling is a form of entertainment, not a way to earn income or solve financial problems. The goal of this page is to help you make conscious, well-informed decisions, understand the risks, and use technical and organizational tools that keep play under control. If you feel that gambling is becoming problematic, Izzi Casino and its support team will provide information, tools and signposting to professional help so that you can regain control or stop gambling altogether.

Risk Awareness

Gambling always involves risk: you can lose the money you stake, and outcomes are based on chance, not skill (except for limited cases such as some sports betting strategies). In Canada, online gambling is legal only when offered or authorized by provincial authorities; however, many players access offshore sites licensed in other jurisdictions such as Curaçao. Regardless of the regulatory model, the personal risks are similar: financial loss, emotional distress, and negative effects on relationships and work or study.

Possible signs that your gambling may be moving from entertainment to a problem include:

• Betting more frequently or for longer sessions than you originally intended.
• Thinking about gambling or Izzi Casino games when you are at work, at school or with family.
• Increasing your stakes to chase previous losses or to feel the same "excitement".
• Gambling with money that you need for rent, bills, food, education or other essentials.
• Feeling irritation, anxiety or restlessness when you try to cut down, take a break or stop.
• Hiding gambling activities or the size of your losses from family, friends or colleagues.
• Borrowing money, using overdrafts or taking new credit to continue gambling.
• Missing work, classes or important social events because of gambling.

Self-Assessment Test

Consider the following questions and answer honestly "Yes" or "No":

• In the last 12 months, have you spent more money on gambling than you could comfortably afford to lose?
• Have you repeatedly tried to cut down or stop gambling but found you could not?
• Do you gamble to escape problems, relieve stress, anxiety, low mood or loneliness?
• Have you lied to people important to you about how much or how often you gamble?
• Have you needed to increase your usual bet sizes to experience the same level of excitement?
• Have you chased your losses by returning to the site quickly to "win back" money you lost?
• Has your gambling caused financial difficulties for you or your household?
• Have friends, family members or colleagues expressed concern about your gambling?

If you answered "Yes" to one or two questions, it may be appropriate to reduce your gambling and use the limits and tools described below. If you answered "Yes" to three or more questions, or feel out of control, we strongly recommend that you stop gambling, consider self-exclusion and contact a professional support service listed in the Support Resources section.

Limits & Tools

Izzi Casino on izzibet-ca.com offers account-based tools to help you manage your activity. These tools are designed to support the principles of responsible gaming and to align with best practices in Canada and international industry standards. You should choose limits before you start gambling and adjust them if your circumstances change. Lower limits take effect immediately; increases may be delayed to provide a "cooling-off" period.

Deposit Limits (Daily, Weekly, Monthly)

1. Access your account: Log in to your player account on izzibet-ca.com using your username and password.
2. Open the responsible gaming area: Go to "My Account" or "Profile" in the main menu, then select "Responsible Gaming" or "Limits".
3. Choose limit type: Select "Deposit Limits". You will typically see options for:
   • Daily limit - the maximum amount you can deposit in any 24-hour period.
   • Weekly limit - the maximum you can deposit from Monday to Sunday (or a rolling seven-day period).
   • Monthly limit - the maximum you can deposit in a calendar month or rolling 30-day period.
4. Enter your numbers: For each period you wish to limit, enter a maximum amount in CAD that you can afford to lose without affecting your essential expenses. For example:
   • Daily: CAD 20
   • Weekly: CAD 50
   • Monthly: CAD 150
   Only use discretionary income. Never base limits on credit or borrowed money.
5. Confirm and save: Review your chosen limits and click "Save", "Apply" or similar. You may receive confirmation by on-screen message and/or e-mail.
6. Changes and cooling-off: Decreasing limits usually applies immediately. Requests to increase limits or remove them may only take effect after a waiting period (for example 24 hours) to ensure that the decision is not made impulsively.

Once a deposit limit is reached, Izzi Casino will not allow further deposits for that period. This technical restriction cannot be overridden by customer support.

Time Limits & Session Timers

Controlling the amount of time you spend gambling is as important as controlling your money. Where available in your account interface, session controls may include:

• Session duration reminders: Pop-up messages that appear after a certain period (for example every 30 or 60 minutes) showing how long you have been logged in and giving you the option to log out or continue.
• Daily or per-session time caps: Settings that automatically log you out of Izzi Casino once you have been active for the maximum time you selected.

To use these tools, log in, go to "My Account" -> "Responsible Gaming" -> "Time Limits" (or "Session Control"), choose the frequency of reminders or maximum session length you prefer, and confirm your selection. If you reach your chosen time limit, your session will end automatically and you will need to log in again if you decide to return later.

Short Breaks ("Time-Out")

If you feel that your gambling is becoming too intense or stressful, but you are not yet ready for a longer self-exclusion, you can request a temporary break ("Time-Out") from using your account.

1. Navigate to Time-Out: While logged in, open "My Account" and select "Responsible Gaming" or "Account Limits". Choose the "Time-Out" or "Temporary Suspension" option if available.
2. Select duration: Common Time-Out periods include:
   • 24 hours
   • 48 hours
   • 72 hours
   • Up to several weeks, depending on the configuration of your account tools
3. Confirm your decision: Read the information describing what will happen to your account during the Time-Out, then click "Confirm", "Suspend" or a similar button. You may receive an e-mail summarizing the Time-Out details.
4. Effect of Time-Out: During the selected period you will not be able to log in, place bets or make deposits. In some cases, withdrawals initiated before the Time-Out may still be processed in accordance with the general Terms and Conditions.

A Time-Out is intended as a short, preventive measure. If you feel that your gambling is out of control or that you require a longer break, you should use the self-exclusion options described below and seek help from a professional service.

Self-Exclusion

Self-exclusion is a stronger protective measure designed for players who recognize that they have a gambling problem or are at serious risk of developing one. When you self-exclude, you ask Izzi Casino to block your access to your account for a specified period, and the operator will take reasonable steps to prevent you from gambling on izzibet-ca.com during that time. This tool is not a substitute for professional treatment but can support recovery and harm reduction.

How to Request Self-Exclusion

1. Log in, if safe to do so: If you still have access, sign in to your account on izzibet-ca.com. If you have already lost access or do not wish to log in, proceed to step 4 and contact support.
2. Open the self-exclusion menu: Navigate to "My Account" -> "Responsible Gaming" and select "Self-Exclusion" or "Exclude Me". This section may also appear under "Security" or "Account Settings".
3. Choose exclusion period: You will be invited to select a duration, for example:
   • 6 months
   • 1 year
   • 2 years
   • 5 years
   • Lifetime (permanent exclusion)
   Think carefully about the minimum period needed to protect yourself. For most people with a gambling problem, at least 6 to 12 months is advisable; permanent exclusion is appropriate where long-term harm has occurred.
4. Confirm your decision: Read the explanatory notice describing the consequences of self-exclusion. You may be asked to confirm by ticking a box and clicking "Confirm", "Self-Exclude" or a similar button. Where required, you can also request self-exclusion by sending an e-mail from your registered address to [email protected] stating your wish to self-exclude and the desired period.
5. Identity verification: For your protection, support may ask you to confirm certain account details to ensure the request is genuine. This is a standard security measure.

Consequences of Self-Exclusion

• Account access: Once self-exclusion is applied, you will not be able to log in to your account, place bets, deposit funds or use bonuses on Izzi Casino for the duration of the exclusion.
• New accounts: You agree not to create new accounts with Izzi Casino or under related brand names operated by GALAKTIKA N.V. during the exclusion. If such accounts are detected, they may be closed and any winnings forfeited in accordance with the Terms and Conditions.
• Marketing communications: Reasonable efforts will be made to cease promotional e-mails, SMS or notifications to the contact details registered on your account, except for essential communications linked to your exclusion or regulatory obligations.
• Existing balance and withdrawals: As a general rule, you retain the right to withdraw any remaining real-money balance not linked to breach of Terms and Conditions. In practice, once your account is blocked for gambling, withdrawals may only be processed after verification by the payments or risk team and in line with the AML/KYC and general withdrawal policies. You may be asked to contact [email protected] to arrange withdrawal of legitimate funds.
• Irreversibility during the period: Self-exclusion is intended to be binding. Requests to shorten or cancel the chosen exclusion duration will normally not be accepted. In the case of a lifetime exclusion, reactivation is not expected and may only be considered, if at all, subject to strict review and cooling-off periods.

Please note that although Izzi Casino will take reasonable technical and organizational steps to enforce self-exclusion on izzibet-ca.com, no system can provide absolute protection. You should also use external blocking tools (see Support Resources) and, where available in your province, consider registering with provincial self-exclusion programs.

Support Contacts for Self-Exclusion

If you need assistance to set up or understand self-exclusion, you can contact customer support:

• E-mail: [email protected]

When you write, please clearly state "Self-Exclusion Request" in the subject line and include your full name, date of birth, registered e-mail address and the exclusion period you are requesting. Do not include your password or full payment card details.

Support Resources

Responsible gaming includes knowing when to seek help. If you feel that you are losing control over your gambling, or if your gambling is harming your finances, relationships, mental or physical health, you should stop gambling and contact an independent support service. In Canada, support is confidential and generally available at no cost. You can contact services directly; you do not need a referral from Izzi Casino or any other organization.

Local Support - Canada

The following resources are available to residents of Canada. Availability, hours and languages may vary by province and may change over time, so you should always check the official website for the most accurate information.

• Canada-wide (Problem Gambling Helpline - ConnexOntario / similar services):
  • Phone: 1-866-531-2600 (information, referral; primarily Ontario but can signpost to other provinces).
  • Hours: 24/7.
  • Languages: English; access to interpretation services may be available for other languages.
  • Website: https://www.connexontario.ca (information about problem gambling, mental health and addiction services).
• Alberta - Alberta Health Services, Addiction Helpline:
  • Phone: 1-866-332-2322.
  • Hours: 24/7.
  • Languages: English; interpretation may be available.
  • Website: https://www.albertahealthservices.ca (search "Addiction Helpline").
• British Columbia - BC Gambling Support Line:
  • Phone: 1-888-795-6111.
  • Hours: 24/7.
  • Languages: English; translation services may be available for multiple languages.
  • Website: https://www.bcresponsiblegambling.ca.
• Quebec - Gambling: Help and Referral (Jeu : aide et référence):
  • Phone (within Quebec): 1-800-461-0140.
  • Hours: 24/7.
  • Languages: French and English.
  • Website: https://www.jeu-aide-reference.qc.ca.
• Other provinces and territories: Many provinces, including Manitoba, Saskatchewan, Nova Scotia, New Brunswick, Newfoundland and Labrador, and Prince Edward Island, have dedicated problem-gambling help lines and counseling programs funded by provincial health or gaming authorities. Check the website of your provincial health ministry or gaming regulator for up-to-date contact details and services.

International Support Organizations

The following international organizations can provide additional online support, information and tools. These services are independent of Izzi Casino and GALAKTIKA N.V.

Self-Exclusion Schemes by Country

If you reside in, or spend significant time in, other countries, you may also be able to use local multi-operator self-exclusion schemes, for example:

• United Kingdom - GamStop:
  • Service: Free, national online self-exclusion for UK-licensed operators.
  • Website: https://www.gamstop.co.uk.
  • Note: GamStop applies only to operators licensed by the UK Gambling Commission. Izzi Casino is operated by GALAKTIKA N.V. under Curaçao licence 8048/JAZ2016-050 and is not covered by GamStop; you must still request self-exclusion directly from izzibet-ca.com.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego):
  • Service: National self-exclusion register for licensed Spanish gambling operators.
  • Website: Information available from the Dirección General de Ordenación del Juego (DGOJ): https://www.ordenacionjuego.es.
  • Note: Similar to GamStop, RGIAJ does not apply to Curaçao-licensed sites such as Izzi Casino, but can add additional protection if you gamble with Spanish-licensed operators.

In Canada, some provinces (for example British Columbia, Ontario and others) operate land-based and/or provincial online casino self-exclusion programs which may not automatically apply to offshore sites. You should consult your provincial gaming authority for details and consider enrolling if you attend local casinos or use provincial online platforms.

Blocking Software and Apps

To increase protection, you can install software that blocks access to gambling websites or apps on your devices. Examples include:

• Gamban: A subscription-based app that blocks most gambling sites and apps across devices. Website: https://www.gamban.com.
• BetBlocker: A free blocking tool and parental-control style software that restricts access to gambling websites. Website: https://www.betblocker.org.
• Device-level controls: Many routers, mobile operating systems and security suites include content-filtering options. You can configure these to limit or block gambling content.

Blocking tools should be used in combination with account-based measures (limits, self-exclusion) and professional help. No single measure on its own can guarantee full protection.

Family and Friends Support

Gambling problems affect not only the individual but also their family, partners and close friends. Support services for affected others include:

• Gam-Anon: A fellowship for relatives and friends of people with gambling problems. Website: https://www.gam-anon.org.
• Local family programs: Many Canadian provincial health services offer counselling and support groups for family members affected by addiction, including gambling. Check your local health authority or community mental-health services.
• Online forums and moderated chats: International forums associated with organizations such as Gambling Therapy and GamCare may include dedicated sections for family and friends.

All reputable support services treat your information as confidential within the limits of local laws and professional codes. You do not need to be in crisis to ask for help; early support can prevent serious harm.

Help for Family

If someone close to you is gambling in a way that worries you, it can be difficult to know how to react. While Izzi Casino cannot provide therapy or intervene directly in private relationships, we encourage family members and friends to seek support and to communicate openly and respectfully with the person who may be experiencing harm.

How to Talk to a Person with a Gambling Problem

• Prepare yourself: Learn basic facts about gambling addiction and available support resources before starting a conversation. This helps you stay calm and focused.
• Choose the right moment: Talk when both of you are relatively calm, not during or immediately after a gambling episode or argument.
• Use "I" statements: Focus on how the behaviour affects you and others rather than accusing or blaming. For example, "I feel worried when bills are unpaid because of gambling."
• Listen actively: Allow the person to express their feelings, fears and justifications without interruption. Acknowledge that stopping can be difficult.
• Avoid enabling: Do not lend money to cover gambling debts or lie to employers, schools or creditors to hide the problem. Set clear boundaries to protect your own wellbeing.
• Encourage professional help: Gently suggest contacting a helpline, counselor or support group, and offer to accompany them or help with practical steps.

Support Resources for Family Members

• Gam-Anon: Offers meetings and resources specifically for relatives and friends of people with gambling problems.
  • Website: https://www.gam-anon.org.
  • Resources: Meeting locators, literature, online information.
• Online forums and communities:
  • Gambling Therapy forums (https://www.gamblingtherapy.org) include areas for affected others.
  • Other moderated mental-health forums may offer spaces to discuss addiction in a supportive environment.
• Canadian health services: Provincial mental-health and addiction services often provide individual and family counselling. Check your provincial health website or speak with your family doctor about referrals.

Recommended Next Steps

If gambling is causing serious harm to your household finances, children, or the safety of family members, you should:

1. Seek immediate advice from a problem-gambling helpline or general crisis line in your province if you are in distress.
2. Consider speaking with a licensed psychotherapist, psychologist or counselor who specializes in addiction. Your provincial health plan or employer assistance program may cover some services.
3. Encourage the person who gambles to set limits, request self-exclusion from Izzi Casino and other gambling operators they use, and install blocking software on shared devices where appropriate.
4. Protect your own financial information by monitoring joint accounts, separating essential funds where possible, and seeking independent financial counselling if debts have accumulated.

Remember that you are not responsible for another person's behaviour, but you can take positive steps to protect yourself and to encourage them to seek treatment and support.

Operator's Commitment

Izzi Casino, operated by GALAKTIKA N.V. under Curaçao licence 8048/JAZ2016-050 and provided to Canadian players via izzibet-ca.com, is committed to promoting responsible gaming and reducing harm associated with gambling. While Canadian regulation of offshore online gambling is evolving, Izzi Casino seeks to follow recognized international best practices and to comply with its licensing obligations under Curaçao law, as well as applicable consumer-protection standards.

Internal Risk Checks and Behaviour Monitoring

Subject to applicable privacy and data-protection laws (see the Privacy Policy at https://izzi.casino/en/privacy-policy), Izzi Casino may implement automated and manual reviews of player behaviour, including:

• Transaction analysis: Monitoring deposit patterns, stake sizes, frequency of bets, session length and other indicators to identify unusual or potentially harmful behaviour, such as rapidly increasing deposits or extended continuous play.
• Responsible-gaming flags: Internal markers may be assigned when certain thresholds are reached, such as repeated failed deposit attempts, frequent use of reversal options (where applicable) or patterns suggesting chasing losses.
• Reality checks and warnings: When risk indicators are detected, the system may display on-screen messages reminding you of time spent, amounts wagered, or the availability of limits, Time-Outs and self-exclusion.
• Temporary restrictions: In some cases, the operator may set or recommend limits, restrict access to certain products, or pause marketing communications while a risk review or affordability assessment is carried out.

When Support May Initiate Contact

Within the framework of Curaçao licence requirements and taking into account Canadian consumer-protection expectations, customer support or the responsible-gaming team may proactively contact you using the e-mail address or other contact details registered on your account if:

• Your activity shows significant, sudden increases in deposits, losses or session times that may indicate loss of control.
• You have previously indicated that you have a gambling problem or have requested help, limits or exclusions.
• There are reasonable concerns that your gambling may be associated with financial hardship or use of funds inconsistent with normal entertainment spending.
• Legal or regulatory obligations (including anti-money-laundering or source-of-funds checks) require further clarification that overlaps with responsible-gaming considerations.

Any such contact is intended to provide information about responsible-gaming tools, suggest setting or tightening limits, or recommend a break or self-exclusion. It does not constitute professional therapeutic advice or financial advice. You remain responsible for your gambling decisions; however, the operator will take reasonable steps to support informed and safer choices.

Izzi Casino's responsible-gaming measures operate alongside its general Terms and Conditions, Bonus Terms, AML/KYC Policy and Privacy Policy, which can be consulted at the original source links provided on izzibet-ca.com. In the event of any inconsistency between this page and mandatory legal requirements in your province of residence, those legal requirements take precedence.

Updates

Responsible-gaming standards, Canadian regulatory expectations and the internal policies of Izzi Casino may evolve over time. For this reason, the content of this page may be updated periodically to reflect:

• Changes in applicable laws or regulatory guidance in Canada, Curaçao or other relevant jurisdictions.
• Technical enhancements to account-management tools, such as new types of limits or blocking options.
• Revisions to internal risk-management procedures and responsible-gaming protocols.
• Updates to external support resources, including contact details and recommended organizations.

You may be informed of material changes to this responsible-gaming information through one or more of the following channels:

• On-site notices or banners displayed on izzibet-ca.com after you log in.
• E-mail communication sent to the address registered in your account, where appropriate.
• Updates within the "Responsible Gaming" or equivalent section of your account menu.

We encourage you to review this page regularly so that you remain informed about the tools and support available to you.

Date of last update: 06 November 2025 (policies assumed to remain applicable and continuously reviewed through at least 2026, unless otherwise stated on this page).

Contact & Feedback

If you have questions about responsible gaming, wish to request limits or exclusions, or want to provide feedback on how Izzi Casino can improve its player-protection measures for Canadian users, you can contact the dedicated support team.

• Responsible Gaming / Support E-mail: [email protected]

A dedicated phone number for responsible-gaming issues has not been specified for this localized brand; e-mail is currently the primary contact channel. Additional or updated contact options, if introduced, will be listed on https://izzibet-ca.com and, where appropriate, on this page.

Feedback and Self-Control Request Form

You may also send a structured request or feedback message by including the following information in your e-mail to [email protected]:

1. Subject line: Choose one of:
   • "Request to Set/Change Deposit Limits - Responsible Gaming"
   • "Request for Time-Out / Temporary Break"
   • "Self-Exclusion Request"
   • "Responsible Gaming Feedback"
2. Identification details: Your full name, date of birth, country and province of residence, and the e-mail address registered on your izzibet-ca.com account.
3. Account reference: Your username or account ID, if known.
4. Requested measure: Clearly describe the measure you are requesting (for example specific deposit limits in CAD; a Time-Out of 72 hours; self-exclusion for 12 months; or general questions).
5. Preferred communication language: Indicate whether you prefer to receive responses in English. Where other languages are later supported for Canadian users, they will be indicated on the site.

Do not include your password, full card numbers or other sensitive payment details in your e-mail. The support team will respond within a reasonable timeframe and may request additional information if needed to verify your identity or to implement your requested responsible-gaming measures.

While Izzi Casino strives to assist you in managing your gambling, it cannot provide financial, legal or clinical advice and cannot guarantee that you will not experience losses. You are strongly encouraged to use independent professional services and helplines, particularly if gambling has led to debt, mental-health problems or risk of harm to yourself or others.